Privacy Policy hoki77 — Our Commitment to Your Data

1 Privacy Policy Introduction and Scope

Hoki77 is fully committed to protecting the privacy and security of all members' personal information. This Privacy Policy has been established to ensure that you — as a hoki77 platform user — clearly understand what data we collect, why we need it, how it is used, and your rights in relation to that data.

This document covers all your interactions with hoki77, from the moment you first browse our website, register an account, make a deposit, play games, through to the day you decide to close your account. We believe transparency is the foundation of trust, and trust is the foundation of the long-term relationship we want to build with you.

Hoki77 operates in accordance with internationally recognised data protection standards. We implement reasonable technical and organisational measures to ensure the security of your data at all times, in line with global iGaming industry best practices.

2 Personal Data We Collect

2.1 Information You Provide Directly

When you register an account or use Hoki77 services, you will provide several categories of personal information directly to us:

• Identity Information: Full name, date of birth, gender and identity card or passport number (required during the KYC verification process).
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Bank account details, e-wallet account numbers (TnG, GrabPay, Boost), and deposit and withdrawal transaction records.
• Verification Documents: Copies of MyKad, passport, driving licence, utility bills or bank statements submitted during the KYC process.
• Account Information: Username, encrypted password, security questions and account preferences.

2.2 Information Collected Automatically

In addition to information you provide directly, we also collect certain types of data automatically when you use the hoki77 platform:

• Technical Data: IP address, web browser type, operating system, screen resolution, and device identifier.
• Usage Data: Pages visited, time spent on the platform, buttons clicked, navigation sequences, and general usage patterns.
• Game Data: Wagering history, wins, losses, favourite games, session duration, and gameplay activity patterns.
• Communication Data: Records of live chat conversations, support tickets, emails and any other communications with the hoki77 team.

2.3 Data Category Summary

3 How We Use Your Personal Data

Hoki77 uses collected personal data for lawful and transparent purposes. We do not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying and maintaining your member account and ensuring login security.
• Service Delivery: Enabling you to play games, make deposits, request withdrawals and use all platform features.
• KYC Verification: Meeting legal compliance requirements by verifying member identity and age.
• Payment Processing: Processing deposit and withdrawal transactions securely through supported payment methods.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
• Customer Support: Providing technical assistance and effectively resolving your complaints or enquiries.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support with their playing habits.
• Marketing Communications: Sending promotional information, bonuses and special offers — only if you have given your consent.
• Platform Improvement: Analysing aggregate usage data to enhance user experience and platform performance.

4 Legal Basis for Data Processing

Hoki77 processes your personal data based on one or more of the following valid legal grounds:

• Contract Performance: Processing necessary to deliver the services you requested when registering a hoki77 account.
• Legal Obligation: Compliance with KYC requirements, anti-money laundering (AML) and applicable gambling regulations.
• Legitimate Interest: Fraud prevention, platform security, risk management and service improvement that do not override your rights.
• Consent: Marketing communications and non-essential cookies — only with your explicit consent, which can be withdrawn at any time.

5 Data Sharing and Disclosure

5.1 Parties Who May Receive Your Data

Hoki77 does not sell or rent your personal data to any party. We only share data in the following situations and with the following parties exclusively:

• Service Providers: Technology providers, payment processors, KYC verification services and customer support service providers that are officially contracted and bound by confidentiality agreements.
• Regulatory Authorities: Regulatory bodies and law enforcement authorities when lawfully required by law or court order.
• Game Providers: Game software providers, to the minimum extent necessary to deliver the gaming experience — without sensitive financial information.
• Fraud Prevention Partners: Industry identity verification and fraud detection services to protect the overall platform ecosystem.

5.2 Sharing That Will Not Occur

Hoki77 commits to never sharing your data with:

• Third-party advertising companies or data brokers for targeted marketing purposes without your consent.
• Any party without a legitimate need to access the relevant data.
• Parties outside formal contracts that are not subject to adequate confidentiality protections.

6 Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the hoki77 website. They help our platform remember your settings, maintain your login session, and understand how you interact with the platform for a better experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Remembering your preferences such as language, display settings and login details for a smoother return experience.
• Analytics Cookies: Helping us understand aggregate usage patterns to make data-driven platform improvement decisions.

6.3 Managing Your Cookies

You can control and manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Hoki77 platform and cause some features to not work properly.

7 Data Security and Protective Measures

Hoki77 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data Encryption: All sensitive data is encrypted using AES-256 standards at rest and TLS 1.3 in transit.
• Two-Factor Authentication (2FA): We encourage and support two-factor authentication for all member accounts as an additional layer of security.
• Ongoing Monitoring: Our intrusion detection system operates 24/7 to identify and respond to threats promptly.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by accredited independent third parties.
• Role-Based Access Control: hoki77 staff may only access data relevant to their specific job responsibilities, based on the principle of least privilege.
• Staff Training: All hoki77 staff undergo regular privacy and data security training and are bound by confidentiality agreements.

While we take all reasonable measures, no security system can be guaranteed 100% foolproof. In the event of a data breach affecting you, we will notify you promptly in accordance with applicable legal requirements.

8 Data Retention Period

Hoki77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

When the relevant retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity. This deletion process is carried out in accordance with strict internal procedures to ensure no residual data remains.

9 Your Rights Regarding Personal Data

As a hoki77 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

• Right of Access: You have the right to know what personal data we hold about you and to request a copy of that data at any time.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data — subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that we restrict how we use your data while an objection or appeal is being resolved.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests at any time.
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

10 Cross-Border Data Transfers

As an international iGaming platform, hoki77 may process and store your personal data on servers located outside the country where you reside. Such data transfers are necessary to deliver our globally operating services.

When your data is transferred across national borders, we ensure equivalent protection by requiring all data recipients to comply with strict data protection standards through:

• Internationally recognised standard contractual clauses between hoki77 and service providers in the respective country.
• Data protection assessment prior to any new transfer to a country not yet evaluated.
• Ongoing monitoring of compliance by all partners who receive our members' data.

11 Children's Privacy

The hoki77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under 18 years of age.

We implement a strict age verification process during registration, including KYC verification requiring valid identification documents. Should we find that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

12 Contact Our Privacy Officer

Hoki77 has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy and addressing any privacy-related enquiries or complaints from our members.

If you wish to contact our Privacy Officer, submit a data rights request, or file a complaint about how we handle your personal data, please use the following channels: